Warranty Inquiries


2 Years Limited Warranty
The Hunter Douglas 2 Years Limited Warranty is an expression of our desire to provide a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not satisfied, simply contact us at 02-721-2772. In support of this policy of consumer satisfaction, we offer our 2 Years Limited Warranty as describe below.


  • Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for 2 years from date of purchase.
  • All internal mechanisms.
  • Components and brackets.
  • Motorised components.
  • Repair and/or replacement will be made with like or similar parts of products.
  • Parts, labour and transportation for the 1st year.Part only for subsequent 4 years.

Not Covered

  • Any conditions caused by normal wear and tear.
  • Abuse, accidents, misuse or alterations to the product.
  • Exposure to elements (sun damage, wind, water/moisture) and discolouration over time.
  • Failure to follow our instruction with respect to measurement, proper installation, cleaning or maintenance.
  • Shipping charges, cost of removal and reinstallation.
  • Transportation and labour cost for 2nd year onwards.


  • In the event the products and/or parts are found to be defective, we reserve the right to repair it. Replacement will only be given if found to be beyond repair. 
  • In no event shall Hunter Douglas or its licensed fabricators/distributors be liable or responsible for incidental or consequential damages or for any other indirect damage, lost, cost or expense.
  • Different warranty periods and terms apply for commercial products and applications.

Product Advisor

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